Base pay range
Job Title: Field Service Representative
Location: Rochester, Kent
Salary: £41,000 - £46,000 depending on skills and experience + 20% FSR Allowance
What You'll Be Doing
Responsibilities
* Perform on-site installation, configuration, calibration and testing of electronic systems and associated hardware
* Diagnose and resolve system‑level issues involving multiple subsystems, including hardware, firmware and network connectivity
* Work closely with engineering teams both on site and remotely, providing technical feedback as required
* Interface daily with the customer and provide monthly reports to BAE Systems Rochester
* Provide informal "On The Job" training of customer staff as a subset requirement of the main role
* Ensure compliance with all safety, quality and operational standards
* Scope for broadening product line knowledge and support after successful time in the role
Essential Qualifications
* Systems‑level thinking – ability to understand how hardware, firmware and networking components interact in complex electronic systems
* Extensive proven experience in fault diagnosis, testing and repair of large complex electronic systems
* Ability to read and interpret electrical schematics, wiring diagrams and technical manuals
* Good problem‑solving skills with a logical, methodical approach to fault isolation
* Minimum of a HNC in electronics‑based subject/course
* Flexible approach to working practices and hours; prepared to travel as required
* Full UK driving licence
Desirable
* Experience working on large‑scale Maritime Defence contracts and platforms
* Ex‑UK Armed Forces Engineer/Technician background
Benefits
As well as a competitive pension scheme, BAE Systems offers employee share plans and an extensive range of flexible discounted health, wellbeing and lifestyle benefits. These include a green car scheme, private health plans, shopping discounts and an annual incentive.
About the Team
The Field Service Department provides various levels of field support to customers worldwide, from platform‑level fault diagnosis to component‑level rectification. The role is initially based at Rochester with a follow‑on position at BAE Systems Barrow to support a critical Maritime Programme.
Closing Date
21st October 2025 – The vacancy may close earlier if sufficient applications are received.
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