Job Purpose
At Emirates group, we connect the world through our global hub in Dubai, ensuring our customer always 'Fly Better'. As one of the most recognised and admired brands global we're driven by innovation and excellence.
We are now looking for an Airport Services Officer at Edinburgh Airport that will ensure a safe, efficient, cost effective and timely airport operation. By working with our Airport Services Manager you will ensure that Emirates image, reputation and customer service levels are maintained and enhanced.
In This Role You Day To Day Could Involve
* Analysing anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellation of flights, crew FTL etc and undertaking the necessary action is taken to minimise disruption and protect customer experience.
* Ensure that Handling Agents, caterers and other service providers are fully briefed regarding Emirates requirements for the day's operation including any special handling, and update this information as necessary in order to ensure a smooth operation and avoid unnecessary expenditure and inconvenience to our customers.
* Control expenditure on damage baggage replacement and lost baggage claims. Delegate some of the baggage claims processing to the Supervisors and Agents, to ensure all of the baggage services aspects are processed effectively and in a timely manner.
* Assist the Airport Services Manager in preparing and maintaining the staff roster and in preparing the staff annual leave plan as necessary and ensure staffing levels are optimised.
* Undertake various administrative duties delegated by Airport Services Manager including attending various meetings as directed and ensure Emirates interests/requirements are appropriately represented at such meetings.
* Assist the Airport Service Manager in conducting staff performance reviews in line with Performance Matters (i.e. setting objectives and development plan) and support, coach and guide staff members to ensure maintenance of customer service and other standards such as uniform standards.
* Manage and administer all operational/supervisory activities on a shift basis and ensure appropriate control of processes related to document and information consolidation (revenue documents, cargo, handling reports etc) in order to safeguard revenues; operational data and avoid discrepancies.
* Monitoring of all operational areas.
* Under take projects from time to time as advised by the Airport Services Manager in relation to operational standards and procedures thereby improving efficiency and quality of service delivered at the station. Assist ASM in ERP (Emergency Response Planning) and other related tasks.
* Ensure Passenger Service and Ground Operations Manual updates are communicated and adhered to, internally and by relevant service providers. Promote a continuously improving culture of safety, with open reporting of safety deficiencies, human factor issues and compliance with local laws to uphold the delivery of safe and secure operations.
Qualification
Our next Airport Services must have the following in order to be considered:
* The unrestricted right to live and work in the UK and be within a reasonable distance to Edinburgh Airport
* Able to work a shift pattern
* Have at least 5 years experience working in the airport, with 3 years as a Supervisor
* Be able to provide a full year history and DBS check in order to obtain an Airport Security Pass
* Be comfortable spending up to three weeks for your induction at our fantastic Aviation College in Dubai
You Will Really Stand Out To Us If
* You can demonstrate team management experience in an airport environment
* You have broad airport experience including, baggage and below wing elements
* You have training in any airport or airline systems that you can share.
* If you can demonstrate you are passionate about service and developing a career with the worlds largest and most profitable international airline
Salary & benefits
Compensation
Join our team of over 100,000 people across the world and follow your passions into one of over fifty brands in the Emirates group. Our world famous airline, Emirates is where you will start or continue your journey with us, we strive for exceptionally high standards in all of the products and services we have built a fantastic reputation because of it.
As you would expect working for Emirates, we want to reward you for our hard work and will do so with a rewards package that includes a great basic salary along with additional allowances. We want to make sure that you are well looked after, so we will provide you with Private health insurance and a complimentary health cash plan that allows you to spend money on certain health and wellbeing items each year. Working for an airline, we want to make sure you enjoy your travels so we will give you up to 26 days leave, where you can choose to explore the Emirates Flight and hotel network from day one and many more benefits.