Position Overview
You will be tasked with responding to customers field repair and service requests, diagnosing whilst providing comprehensive detail about the nature of the problem to the customer and Finning to create a quote as per the customers request within a cost‑ and time‑effective manner. You will need to have outstanding customer focus coupled with in‑depth knowledge of plant equipment, the ability to attend site and understand the customer needs, and resolve any mechanical or electrical issues in a safe, timely and cost‑effective manner using the most up‑to‑date dealer software and repair techniques. As a Finning Engineer, you will receive:
Benefits
* Salary £39,720 - £45,118
* 25 days holiday (purchase up to 5 extra days holiday)
* Annual Bonus
* Annual Tool Allowance
* Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
* Access to company share scheme
* Up to 7% pension (matched by company)
* Refer a friend bonus
* Employee reward platform (retails discounts and other employee rewards)
* Life insurance
* Laptop and phone
* Industry‑leading CAT product training
* Overtime
* Enhanced maternity and paternity packages, family‑friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.
Main Job Functions
* Provide an estimate of arrival time at the customers site in response to a service request based on the job instructions from Branch, giving details of customer location, machine, contact name and nature of the problem and current work situation.
* Contact the customers site management to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
* Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
* Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re‑visit can be agreed with the customer.
* Undertake repair and service work on the machine to the agreed work plan, removing and dispatching components for specialist attention and re‑installing the original or replacement, to bring the machine up to the required standards.
* Work autonomously on own initiative as well as part of a team.
* Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business.
* Strong planning and organisational skills with the ability to work in high‑pressure situations and to tight deadlines.
* Effective problem solver with strong analytical skills.
* Experience of a variety of construction and static machines essential.
Qualifications
* Motivated and dynamic self‑starter; Apprentice trained / formally trained Engineer (NVQ Level 3 preferred in Land Based Engineering / Plant Fitting), with significant field‑service engineering experience or a development opportunity for a qualified apprentice.
* Knowledge in the use of field‑based diagnosis tools and equipment essential.
* Heavy Earth Moving equipment operating knowledge.
* LDV driving licence.
Working within Finnings industry‑leading field service department, and for the worlds largest CAT dealership, you will be at the forefront of the companys site diagnostic and repair capabilities for Caterpillar products.
At Finning we believe that our people are the heart and soul of our company and are fundamental to our success. Our employees are rewarded with an attractive all‑round benefits package including 25 days holiday, a company pension scheme, healthcare, a company share scheme and various flexible benefits.
Equal Employment Opportunity Statement
We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Finning is committed to collaborating with and providing reasonable accommodations and adjustments to individuals with disabilities. If you require an adjustment or accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces‑friendly employer, has signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces and their families fairly.
If you would like to work for a global organisation offering industry‑leading training and a competitive package, then apply online today!
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