IT Support Engineer – Onsite
We are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world‑class customer experience. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end‑user Mac and Windows operating systems.
Responsibilities
* Provide effective 1st and 2nd line support to our clients, working seamlessly alongside the Opus IT Service Desk
* Log detailed and accurate information into the case management system
* Manage personal call queue, ensuring all tickets are kept up to date and closed in a timely fashion to meet SLAs
* Communicate with users to keep them updated on the progression of their issue and ensure customer satisfaction remains high
* Walk the floor daily to ensure users have an approachable and accessible IT Support presence
* Proactively check Audio Visual rooms at the beginning and throughout the day
* Run regular drop‑in sessions where users can come to request assistance or training
* Build and configure desktop systems and mobile devices
* Fix hardware faults and install upgrades to hardware
Qualifications
* Experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent
* 3+ years working for an MSP is desirable
* 2nd Line support of Microsoft infrastructure software and application suites
* Competency with mainstream Apple Mac infrastructure software and application suites
* MS certificates are preferred
* Familiarity with industry best practice, such as ITIL service strategy
* Enthusiasm for furthering career in technical support and delivery
* Ability to communicate at all company structure levels
* Ability to work autonomously and deliver effective outcomes without supervision
Benefits
* A comprehensive Private Healthcare and Cash Plan
* Pension and life assurance
* Entry to the £3,000 quarterly Dreamball draw
* Personalised training and development pathways
* Regular fully funded company‑wide events
* Monthly outstanding performer accolades
* Enriching paid volunteering days
* A rewarding Refer a Friend scheme (£1,000)
* The flexibility to adjust your holiday allowance (25 days pa)
* Complimentary daily breakfasts in the office
Additional Information
Salary £40-£42k DOE. The role is onsite up to 5 days a week in central London.
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