An opportunity has arisen for a Sales Support Administrator to join us.
You'll be an important part of our dynamic team, working closely with the Account Managers/Account Directors, colleagues in the sales team, suppliers, manufacturers and of course customers. It's a fast paced, energetic and driven environment most suited to self-motivated, outgoing and organised candidates.
You will be working with some of our largest and highest profile customers and intimately involved in making sure that the experience of buying from CVP is a great one
Roles and Responsibilities
· Working closely with a Sales Account Managers/Account Directors to provide Admin support
· Processing customer orders, including dealing with payments, checking stock and ordering material from suppliers, providing regular customer updates
· Dealing day to day with customer enquiries by email and phone
· Liaising with customers, warehouse, and suppliers regarding deliveries
· Maintaining regular contact with customers, & suppliers to ensure all orders are fulfilled on time
· Booking couriers and logistics companies
· Post sales customer support, including helping with trouble shooting, tracking deliveries and dealing with couriers
Your mission will be to deliver a first-class service to our customers.
What we'd expect from you
· You must be computer literate and have an exceptional telephone manner
· Excellent communication skills both written and verbal
· Previous administration support experience, ideally within sales support, is preferential
· Sociable with a good sense of humour and who will always go the extra mile
· Good team player
· Able to work under pressure and to deadlines
· Well-organised, able to multitask
· Enthusiasm and Self-Motivation
· Customer focused
About CVP
CVP is one of the leading and largest independent resellers of production equipment for the Media and Entertainment sectors in Europe. With over 37 years of expertise which spans TV & Film, broadcast, production, cinematography, professional video, audio and photography equipment, CVP services some of the biggest names in this vibrant industry including the BBC, ITV and Netflix, and many independent film and TV producers, academic institutions and individual content creators.
But we are more than just a reseller; we are a trusted business partner and an extension of our customers' and suppliers' teams. With over 200 dedicated professionals across six locations, we genuinely care about our customers. Our unrivalled experience and collective knowledge enable us to understand their needs deeply, allowing us to deliver first-class services tailored to find the right solution. Whether you're looking for a compact camera, a complete studio system, or seeking expert sales or creative advice, we are here to help.
Our passion for what we do is reflected in every aspect of our business, from our meticulous engineers who ensure every piece of equipment is in prime condition, to our sales support team that offers peace of mind and independent, bespoke advice, and our highly skilled technical gurus and online services team.
Recognised in the industry as the 'go-to reseller for all acquisition equipment,' we take pride in our unique customer-focused and bespoke approach. Over the years, we have fostered close relationships and partnerships with over 1,000 brands and key manufacturers, including ARRI, Canon, RED, and Sony, among others.
Join us in our mission to provide exceptional service and innovative solutions, and become a part of our dynamic team that is passionate about serving our customers and driving success in the industry.
Salary/Remuneration
The salary for this position is £24,000 per annum which will increase to £25,000 after the completion of probation.
Quarterly performance bonus eligibility after 12 months in the role.
Working Hours:
37.5hours per week, Monday to Friday 9am to 5.30pm
Company Benefits
· Company pension scheme
· Life Assurance Cover
· Free car parking (at selected locations)
· Learning and Development opportunities
· Retail discounts and subsidies
· Employee assistance program
· Death in Service benefit
· Holidays- up to 25 days per year rising with service plus bank holidays
Job Types: Full-time, Permanent
Pay: From £24,000.00 per year
Benefits:
* Company pension
* Life insurance
* On-site parking
* Store discount
Experience:
* Sales administration: 1 year (preferred)
* administration: 1 year (preferred)
Work Location: In person