We have two positions available, both part time - 25.5 hr and 17 hrs.
The Care Navigator plays a crucial role inproviding support and guidance to individuals navigating the healthcare system.This position involves coordinating care, managing patient information, andensuring that patients receive the necessary resources and assistance. Theideal candidate will possess strong organisational skills, motivation, excellentphone etiquette, and a background in administrative tasks.
Main duties of the job
Duties
* The role is for 25.5 hrs and 17 hrs and we require flexibility on days & hours, which are to be agreed but will be between the hours of 7.00am to 6.30pm - Monday to Friday.
* Assist patients in understanding their healthcare options and available services.
* Coordinate appointments and follow-ups with healthcare providers.
* Maintain accurate records of patient interactions and care plans using data entry skills.
* Utilise Microsoft Office and SystmOne for documentation and communication purposes.
* Manage administration tasks such as repeat prescriptions, new registrations and general enquiries. This list is not exhaustive.
* Provide administrative support to the healthcare team as needed.
* Demonstrate professionalism in all communications, both over the phone and in written correspondence.
* Strict Confidentiality is required within this role.
About us
Wollaton Park Medical Practice is a friendly, seven partner GP practice with approximately 10,800 patients. We are committed to providing patient-centred care in a happy, supportive and well-organised working environment
Job responsibilities
Duties
* Assist patients in understanding their healthcare options and available services.
* Coordinate appointments and follow-ups with healthcare providers.
* Maintain accurate records of patient interactions and care plans using data entry skills.
* Utilise Microsoft Office and SystmOne for documentation and communication purposes.
* Manage administration tasks such as repeat prescriptions, new registrations and general enquiries. This list is not exhaustive.
* Provide administrative support to the healthcare team as needed.
* Demonstrate professionalism in all communications, both over the phone and in written correspondence.
* Strict Confidentiality is required within this role.
* We require flexibility on days & hours, which are to be agreed, but each shift will be until 6.30pm.
Qualifications
* Previous office experience is essential to ensure smooth operations within the role.
* Strong computer skills, including proficiency in Microsoft Office.
* Excellent organisational skills to manage multiple tasks efficiently.
* Proficient typing skills for accurate data entry and documentation.
* Prior Reception experience is preferred to support administrative functions effectively but not essential.
* Demonstrated ability to maintain confidentiality and handle sensitive information with discretion. This role requires a proactive individual who is committed to enhancing the patient experience through effective navigation of healthcare services. If you are passionate about helping others and possess the necessary skills, we encourage you to apply for position as a Care Navigator.
Person Specification
Qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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