Customer Advisor
London W1F
08:00-17:00 Mon-Fri (hours may vary depending on deliveries)
Pay Rate £14.10 p/h
gap personnel are recruiting on behalf of a reputable medical organization based in central London, offering a professional working environment and excellent opportunities for a career progression within the Customer Service department.
The purpose of the role is:
To work with the Customer Service team managing calls and emails from Customers, Clients and GP’s. To ensure information is taken correctly and entered on to computer systems safely and securely.
Duties will include:
Monday to Friday 08:00-17:00 (hours may vary depending on deliveries)
Office environment
Small branch / pharmacy
Taking in deliveries, sorting stoke in to warehouse/back room
MUST have good customer service, able to work independently
Call handling – chasing invoice, customer queries, communicating with healthcare professionals
Computer literate – emails, data entry, working on internal systems (Training provided, most will be remote learning with another person from another branch)
Trail day – looking to do trail day with candidates before putting them through training as this is a cost to the business
Handling large outbound calls to surgeries to request outstanding prescriptions for orders we have provided to our patients.
Handling inbound calls from surgeries calling in to query outstanding prescriptions and orders raised.
To escalate to TM any concerns of outstanding orders where a prescription may not be received due to the GP declining to prescribe for a number of reasons.
To confidently challenge any push back from a surgery when stating prescriptions have already been issued, but we haven’t received them.
To arrange collections of stock delivered where a prescription will not be issued.
To ensure prescriptions are being issued for the full product quantity and correct code as per the order raised.
To stop orders being delivered if surgery raises concerns that a prescription will not be issued.
To raise credits for orders where a prescription will not be issued and a collection is not possible.
To contact patients if the GP is querying the order raised and they need further clarification.
To work well alongside patient advisors to be able to query why certain products or quantities have been added, to support in getting a prescription.
To be able to redeem when an NHS smartcard is available for them.
Benefits of working for us:
Weekly pay
28 days accrued holidays for the year
Immediate starts
Temp to Perm roles available
Investment in training and development
Progression opportunities within the business
Pension contributions
Interested candidates can send their CV to (url removed) or (url removed)