Are you ready to take on a dynamic and rewarding leadership role in a supportive and vibrant environment? We are seeking an experienced and highly motivated Operations and Health & Safety Manager to join a health and wellness centre in leafy Surrey.
This is your chance to make a significant impact by overseeing all aspects of facilities management, maintenance, health and safety compliance, and the coordination of the Senior Duty Manager. If you are passionate about delivering an excellent customer experience and ensuring smooth operations, this role is perfect for you!
1. Build and maintain strong relationships with valued customers, ensuring their feedback is addressed to provide a personalised and friendly experience.
2. Create a welcoming and supportive environment that aligns with the company ethos, making the space safe and enjoyable for all.
3. Lead and support the Duty Management team to ensure seamless day-to-day operations.
4. Provide comprehensive training, development, and performance feedback to maintain high standards of service.
5. Implement and monitor health and safety policies and procedures to ensure compliance with all relevant legislation.
6. Conduct regular audits and risk assessments to identify and address potential hazards.
7. Deliver health and safety training, best practices, and Club standards.
8. Oversee planned preventative maintenance ...