The Role
As a SOC Engineer, you play a key role in the delivery, operation, and continual improvement of our SOC service portfolio. You bring technical expertise across detection platforms, respond to complex support issues, and contribute to both customer-facing engagements and internal engineering development.
You work alongside our analysts and optimisation teams to ensure platform reliability, customer onboarding, and lifecycle maintenance are delivered to a consistently high standard. In addition to your hands-on engineering responsibilities, you contribute to pre-sales support, provide mentorship to junior team members, and act as a technical escalation point for SOC service requests.
Key Responsibilities
* Platform Engineering and Support – You deliver 1st and 2nd line technical support across detection and response technologies, ensuring timely resolution and service continuity for managed SOC customers
* Support Customer Deployment and Onboarding – You deploy and configure supported platforms to onboard customers in live services
* Lifecycle Management – You support the full lifecycle of platform engineering, including patching, maintenance activities, upgrades, and coordinated service transitions
Skills and Attributes
* SIEM and XDR Engineering experience
* Telemetry and Log Management experience
* Infrastructure Troubleshooting experience
* Automation & Integration experience
Desirable (but not essential)
* MSSP Background
Benefits
At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes:
* Pension Scheme: Employer-matched contributions to help you plan for the future.
* Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing.
* Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms.
* Personalised Wellbeing Support: App-based resources and services available 24/7
* Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday.
* Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career.
What makes us unique is Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee.
We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry.
About Claranet
Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.
Equal Opportunities Statement
Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process.
Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you!
To view full job description please visit our careers pag