Housing Operations Manager (12 Month FTC)
Location: North London
Salary: £50,000 per annum
Contract Type: Fixed Term Contract (12 Months)
Working Pattern: Full Time (37.5 hours each week, Monday to Friday)
Are you ready to make a meaningful impact in the housing sector? Our client, a leading public sector organisation dedicated to providing high-quality affordable housing, is seeking a dynamic Housing Operations Manager to join their vibrant Tenancy Management team! This is a fantastic opportunity to lead exciting projects and drive service improvement within a supportive and friendly environment.
Role Overview:
In this pivotal 12-month fixed-term role, you will report directly into our client's CEO and provide focused leadership during a transformative period. Your primary responsibilities will include ensuring continuity in housing operations, enhancing KPI performance, and spearheading key projects related to tenant involvement, leasehold processes, and digital transformation.
Key Responsibilities:
Deliver a comprehensive, customer-focused housing management service.
Lead projects that amplify tenant involvement, ensuring their voices shape service improvements.
Continuously identify opportunities to enhance housing management services.
Track and achieve KPIs, striving for median/upper quartile performance.
Manage budgets effectively and demonstrate value for money.
Collaborate across teams to provide exemplary customer-focused services.
Champion digital transformation initiatives to enhance efficiency and resident experience.To thrive in this role, you will need:
Significant experience in a similar housing management position.
A solid understanding of social housing regulation and housing law.
Strong leadership skills, capable of motivating teams and driving performance.
A commitment to tenant involvement and enhancing customer experiences.
Excellent analytical skills and a knack for data-driven decision-making.
Proficiency in housing management systems and IT tools.What our client offers:
Generous Leave: 25 days holiday plus bank holidays (pro rata).
Health Benefits: Access to a healthcare cashback scheme.
Employee Support: Assistance programs including free counselling and legal advice.
Work-Life Balance: Flexibility with hours and working days after probation.
Pension Scheme: A generous pension plan to secure your future.Why join?
At our client's organization, you will be part of a diverse and fun team committed to making a difference in the community. With a strong focus on collaborative working and continuous improvement, your contributions will be valued, and you'll have the opportunity to grow professionally.
Ready to Make a Difference?
If you are passionate about housing management and eager to lead impactful projects, we would love to hear from you