The Membership Account Manager leads the development, delivery and growth of FareShare South West’s membership programme across the West of England region. The role ensures that Community Food Members (CFMs) receive an outstanding experience, that surplus food is used effectively to strengthen communities, and that membership growth aligns with organisational strategy. Through excellent relationship management, data-driven insight and collaborative working, the postholder drives recruitment, retention and development of CFMs, ensuring FareShare South West maximises its impact across the region.
Membership Management
1. Provide account management to all CFMs, resolving issues quickly, and provide enhanced support for key groups (e.g., large CFMs, programme-funded CFMs, high-impact beneficiaries).
2. Oversee member onboarding, service changes, cancellations and annual renewals.
3. Manage all member engagement through the CRM (Customer Relationship Management) system, ensuring accurate and up-to-date data.
4. Work closely with the Finance Manager to oversee annual renewals and support the recovery of late or missed payments.
5. Coordinate member communications with the Communications Team to ensure a high-quality CFM experience.
6. Use data and insight to track engagement, inform improvements and support retention.
7. Manage the delivery schedule, including updates to f...