Overview
best solution.
Responsibilities
* Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone. You'll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community.
* Engage with customers to deliver a brilliant service, asking questions to offer the best solutions and building rapport with lots of different personalities. Be flexible and positive to suit customer needs and business demands. Work with your team to achieve collective goals in a timely way.
* As a Disability Confident Leader, we are committed to removing obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com.
* Note: If we receive a high volume of eligible applications, we may prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Qualifications
* Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers.
* Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers. Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
* A flexible and positive working approach to suit customer needs and business demands. Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
* Interest in all things digital, with a desire to keep up to date with up-and-coming technology news. It's a bonus if you have some financial services experience. Knowledge of banking products. Working knowledge of Microsoft Office applications.
Benefits
* Red Hot Rewards
* Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year.
* 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance.
* Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one.
Other
* Advertised: 29 Aug 2025 GMT Daylight Time. Applications close: 12 Sep 2025 GMT Daylight Time. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
* Say hello to Virgin Money: Virgin Money is so much more than just a bank. As part of the Nationwide group, we are the UK's first full-service mutual bank serving millions of retail and business customers, driven by our purpose: Banking but fairer, more rewarding and for the good of society. Be yourself at Virgin Money. We celebrate everyone and strive to be inclusive.
#J-18808-Ljbffr