Motor Claims Intervention Handler
Salary: £24,500 - £26,000 + bonus (up to 15%)
Hours: Monday-Saturday (flexible between 8:00am-8:00pm) 37.5 hours per week Rota
Location: Birmingham Business Park (B37) - Office Based
MPJ Recruitment are working with a fast-growing, entrepreneurial motor insurance business specialising in Intervention, Hire and Repair. Led by a highly experienced leadership team with over 40 years' industry expertise, the business continues to expand and is now seeking Motor Claims Intervention Handlers to join its Birmingham-based team.
This role is ideal for customer-focused professionals who enjoy working in a fast-paced environment and want to make a real impact on claims outcomes.
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The Role
You will be responsible for:
* Making outbound calls to third parties to secure successful interventions and achieve commercial objectives.
* Establishing third-party needs to control costs and minimise claims spend.
* Managing follow-ups and supporting the end-to-end claims process.
* Identifying potential fraud, exaggeration, and indemnity risks.
* Reviewing processes, highlighting leakage, and suggesting improvements.
* Handling technical queries, escalations, and liability referrals.
* Sharing best practice and supporting team performance.
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About You
You are:
* Passionate about delivering a positive third-party claims journey.
* Tenacious, motivated, and results-driven.
* A strong problem solver who adapts well to change.
* A collaborative team player who enjoys sharing knowledge.
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