Role Overview
Full time | Permanent | 37.5 hrs per week | 5 days per week | Working hours between 6:00am and 10:00pm, Mon - Sun | Closing date 28/12/25 | Interviews expected to be held w/c 05/01/26 and 12/01/26 | £24,071.00 per annum
About The Role
At KEMP Hospice, our Health Care Support Workers play a vital role in providing compassionate, person‑centred care to patients, families, and carers across our Day Hospice and Hospice at Home services. Working as part of a small, supportive team, you’ll help people to live well from diagnosis to end of life, providing personal, emotional, and practical support that truly makes a difference. This role values kindness, empathy, teamwork, and clinical skill. You’ll assist with care tasks, maintain comfort and dignity, offer reassurance and companionship, and contribute to a warm, welcoming environment where you can learn, grow, and belong.
Clinical Responsibilities
* Provide personal care including washing, dressing, toileting, and mobility support, always ensuring dignity, comfort, and respect for the individual.
* Support patients to maintain independence, choice, and control over their care, delivering person‑centred support that reflects individual needs and wishes.
* Assist with eating, drinking, and medication prompts as directed, ensuring safe and supportive care.
* Observe and promptly report any changes in patient condition to the appropriate member of the clinical team.
* Follow infection prevention and control procedures consistently to maintain a safe and hygienic environment.
* Deliver care within both Day Hospice and Hospice at Home services, supporting group activities, therapies, respite, and end‑of‑life care visits.
* Record all care given accurately and promptly using electronic patient records.
* Contribute to multidisciplinary team (MDT) discussions and care planning to ensure holistic support for patients and families.
* Promote dignity, compassion, and choice in all aspects of care, supporting advanced care planning in line with patient preferences.
Teamwork & Communication
* Work collaboratively with nursing colleagues, therapists, volunteers and the wider Care Services team to provide seamless, high‑quality care.
* Communicate clearly, compassionately and sensitively with patients, families, carers, and colleagues.
* Support volunteers and new team members, helping them feel included and confident in their roles.
* Share information appropriately within the team to maintain continuity and safety of care.
* Demonstrate a positive, flexible approach, responding to the changing needs of the service and supporting colleagues when required.
Education & Quality Improvement
* Take part in audits, reviews, and infection control activities to maintain high clinical standards.
* Maintain awareness of CQC requirements and contribute to the delivery of safe, effective, and responsive care.
* Participate in training, supervision, and reflective practice to support personal and professional development.
* Contribute ideas for service improvement, helping to develop care practices that enhance patient experience.
Professional Responsibilities
* Act in accordance with KEMP Hospice policies, procedures, and values at all times, ensuring professionalism and confidentiality.
* Manage workload effectively, prioritising tasks to ensure timely and safe delivery of care.
* Uphold the values of KEMP Hospice by demonstrating compassion, integrity, and accountability in all aspects of the role.
* Represent KEMP Hospice positively in all interactions, promoting our mission and commitment to quality care.
* Engage fully in ongoing learning and development to maintain and enhance skills and competencies.
* Support a culture of safety, wellbeing, and inclusivity within the workplace.
Experience
* Essential: Experience of working as a HCA/Health Care Support Worker or similar role in the healthcare, community or social care setting.
* Desirable: Awareness of the bereavement process; experience of supporting patients with palliative and/or end‑of‑life needs; experience in community or hospice services; familiarity with virtual platforms such as Teams/Zoom.
Skills, Knowledge, and Personal Attributes
* Excellent communication skills including verbal and written.
* Competent IT skills.
* Ability to carry out basic clinical observations and moving & handling techniques.
* Understanding of infection control requirements.
* Capability to work autonomously and as part of a team.
* Highly motivated and enthusiastic.
* Strong time‑management and prioritisation skills.
* Self‑reflexive, able to identify learning needs and cope with personal emotions in distressing situations.
* Reliable and flexible.
* Own car and current licence with business use.
Qualifications
* Essential: Care Certificate or Level 2 or 3 qualification in Health and Social Care (or equivalent).
* Desirable: Other relevant health or social care qualifications; recent palliative care or end‑of‑life care education; recent training in patient moving and handling procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service is required to check for any previous criminal convictions.
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