Overview
The company story of Swatch: in 1983 the appearance of an affordable, Swiss-made, plastic watch revolutionized the watch world. A Swatch watch is more than a timepiece; it is a language spoken from the heart. Working for Swatch means being part of a strong and expanding retail network and the world’s largest watchmaking group for one of the world’s most popular brands.
Job description
Exciting Opportunity Alert! We have recently opened a store in the heart of Cardiff, and we’re on the lookout for enthusiastic Retail Sales Advisors to join our team. If you’re passionate about delivering exceptional customer service, thrive in a fast-paced retail environment, and love the buzz of a new store launch, this is your chance to shine. Be part of something special from day one and help us make our mark in Cardiff!
Responsibilities
* Greet and serve all customers providing a fast, friendly service.
* Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
* Ensure good knowledge of all functions of watches and other Swatch products.
* Provide reliable information to customers in all matters relating to guaranteed and after sales service.
* Help display merchandise as directed.
* Contribute to the store reaching its monthly sales targets.
* Oversee colleagues on the shop floor to ensure best practice is adhered to at all times, providing on-the-spot feedback when required.
* Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
* Maintain/build a general awareness of products and security hotspots.
* Follow company policy and procedures for opening/closing the store.
* All transactions to be handled in a responsible and secure way.
* Accurate reporting of all administration and stock control.
* Collation of sales figures.
* Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager.
* Ensure the store is kept clean and presentable at all times.
* Delegate tasks to colleagues to ensure productivity during peak trade.
* Adhere to company policies and regulations.
* Attend briefing sessions as directed by your line manager.
* Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
* Confident to communicate at all levels, within the Store and with the wider Swatch Group teams.
* Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
* Be familiar with international customers’ customs and culture.
* Attend regular training programmes and deliver product knowledge to customers and train colleagues on upcoming collections.
* Take responsibility, be self-motivated and proactive, to understand all new products and apply training and instructions.
* Be able to deliver good product knowledge to our customers.
Qualifications
* Essential
* Passion to lead, motivate and engage a team.
* Drive to improve conversion and ensure the store and team meet KPIs.
* Enjoys developing team members, with the ability to provide constructive and positive feedback.
* Passionate about providing the highest level of customer experience, leading by example for other team members.
* Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements.
* Preferred
* Previous experience in retail and/or fashion accessories.
* Experience dealing with international customers.
* Ability to communicate in multiple languages.
* Previous supervisory experience.
Contact
Kevin Charles
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