Customer Experience Advisor |S1| Retail & Business Banking | Customer InteractionsCustomer Experience Advisor |S1| Retail & Business Banking | Customer Interactions
Country: United Kingdom
Join ourmunity.
We are currently recruiting Customer Service colleagues, with a starting salary of £28,341 per annum, this is made up of a base salary of £26,161 along with an additional £500 flexible benefit and up to a £1,680 discretionary performance related.
For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be.
What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team.
You'll be totally flexible in your approach andfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all.
The difference you'll make:
1. Acting as the first point of contact for customers in branch or over the phone
2. Assisting with day-to-day transactions, queries and servicing
3. Answering customer calls into our contact centre
4. Building relationships and finding solutions
5. Developing your knowledge of services and products to help our customers
6. Identifying new ways to improve the customer experience
What you'll bring:
These are the essential requirements you need to be successful in this role:
7. Proven ability to deliver outstanding customer service either from a face to face or a telephony background
8. The ability tomunicate effectively with customers to truly understand their needs
It would also be nice for you to have:
9. A real desire to go above-and-beyond for customers
10. Effective team working skills with a flexible, can-do approach to work
11. Openness to a broad range of activities even if outside of standard expectations
12. Ability to grow, adapt and change amodating business needs and priorities
13. You will require the right to work in the UK (please see details below)
What else you need to know:
14. This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm
15. The role is based in our Croydon George Street branch.
Inclusion
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented andmitted people through living our values of Simple, Personal, and Fair.
How we'll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
16. Starting salary of £26,161 plus a £500 annual cash allowance to spend on our great range of benefits.
17. 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
18. Eligible for a discretionary performance-related annual bonus.
19. Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
20. Free access to a range of digital health services, including GP.
21. Free access to wellbeing apps and up to three weekly online classes.
22. We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
23. Protection for you and your family, withpany-funded death-in-service benefit and ie protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
24. Support your favourite causes through charitable giving and ourmunity partnerships.
25. Share in Santander's success by saving or investing in our share plans.
26. 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
27. As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services .
Learn more about our benefits and family friendly policies
Right to work in the UK.
28. Every individual must have the right to work in the UK tomence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
29. What to do next:-
If this sounds like a role you're interested in, then please apply.
If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at or call 0870 414 9080. Job ID Req1433387