Job Title: SD Analyst
Location: Chester, UK (Onsite)
Project Type: Contract
Job Description:
* Excellent communication skills – particularly telephone and written
* Experience of working in a professional practice environment
* The ability to assess each User’s level of IT knowledge and be able to deal with or adapt assistance to match
* Familiar with maintenance and administration of Windows 10 Enterprise, Windows Server through ADS
* The use of a centralised helpdesk call logging environment
* A good understanding of IT/Data Security policies and procedures and reporting/escalating any non-adherence.
* Good knowledge of Microsoft Office 365 is essential
* Good problem solving and diagnosis skills
* Able to prioritise and manage conflicting demands
* Working knowledge of working in a virtualised environment
* Thorough understanding of file access and management in a WAN / LAN environment
* Familiar with wireless networks and networking
* Use of Audio/Visual equipment and installations
* Ability to work to tight deadlines.