Care Home Customer Relations Manager
Location: Sandfields Care Home, Cheltenham
Position: Full-time
We are seeking an experienced sales and business development professional to join us as a Customer Relations Manager. In this role, you will promote Sandfields Care Home through community relationships, events, and PR, ensuring high levels of customer service for all inquiries.
Key Responsibilities:
1. Achieve targets for resident occupancy and average weekly fee.
2. Promote the care home and generate inquiries via events, sponsorships, and PR.
3. Provide accurate information to prospective clients regarding our facilities, services, and pricing.
4. Monitor the competitive landscape and identify market opportunities.
5. Collaborate with the Home Manager and Department Heads.
6. Complete all required reports accurately and timely.
7. Attend evening and weekend meetings and events as needed.
Candidate Requirements:
* Experience in consultative sales approach.
* Self-motivated, flexible, and enthusiastic.
* Ability to work collaboratively, sharing ideas and information.
* Highly organized, capable of managing multiple priorities.
* Customer service-oriented mindset.
Why Join Us?
* Be part of a dynamic, growing organization dedicated to outstanding care.
* Supportive and inclusive team environment.
* Competitive salary plus commission and comprehensive benefits.
* Opportunity to make a meaningful impact on residents' lives.
We are committed to recruiting diverse, talented individuals who share our passion for helping others. If you are ready to advance your career, we would love to hear from you!
About Us
Care UK is an award-winning private care provider with over 165 care homes across the UK. Our core values of Caring, Passionate, and Teamwork guide everything we do. Join us and help shape the future of care.
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