Job Description
Job Title: Customer Service Representative
Location: Liverpool City Centre (Office based)
Contract Length: 6 months
Payrate: £12.33/hr.
Hours: Full time, 37.5 hours per week, Monday - Friday, shift patterns between 8.00am - 6pm
What you'll be doing:
1. Taking a high volume of inbound calls from a wide range of members and their beneficiaries
2. After your in-depth training period you will be able to manage a wide range of queries within agreed service levels.
3. Working in your team, you'll be supported and encouraged by your Team Manager to develop your skills within a fast-paced environment.
4. Your training will be virtual and very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to manage every call efficiently.
What we're looking for:
5. Proven customer service experience.
6. Excellent telephone manner with the ability to display empathy and know how to build and maintain a strong rapport with members.
7. Great passion for customer service with the ability to resolve queries quickly and efficiently.
8. Excellent attention to detail, with the ability to prioritise and use your initiative.
This role requires enhanced security clearance, the details of which are contained in the following link. One of the main factors is a minimum 5-year UK residency - please only apply if you have this.