Title: Operational Manager – Early Intervention and Prevention Services
Hours: 36 hours per week
Reporting: Service Lead Families and Communities
Contract: 12 months Maternity Cover
Job Reference: PS/OMEIP/05
Make a real difference in people’s lives
We are seeking an experienced and motivated Operational Manager to lead a diverse portfolio of early intervention and prevention services, with a strong focus on supporting adults experiencing a range of challenges.
As Operational Manager, you will take overall responsibility for the day-to-day leadership and delivery of a range of services. You will lead a team of skilled practitioners, ensuring services are safe, effective and responsive to need.
Working closely with partners, you will drive a collaborative and integrated approach, supporting adults to overcome barriers, build resilience and achieve positive, lasting change.
About you
You will be an experienced manager with a passion for improving outcomes for vulnerable adults and communities.
You will bring:
* Proven experience managing services within early help, prevention, or adult/community support settings
* Strong leadership skills, with the ability to motivate, inspire and develop teams
* Experience working in partnership across agencies and sectors
* A sound understanding of safeguarding, trauma-informed practice and strength-based approaches
* Experience managing performance, quality and operational delivery
* Confidence in analysing data and using insights to drive improvement
* Budget management experience and an understanding of service sustainability
* You will be joining a purpose-driven organisation committed to making a positive difference in people’s lives.
* The opportunity to lead impactful services that support adults and communities
* A collaborative and supportive working environment
* Flexible, hybrid working arrangements
* The chance to contribute to service development and organisational growth
JOB PURPOSE
* Responsible for operational management of the All-Age Early Intervention and Prevention Service and related services
* Be a member of the Operational Group and represent the organisation as required
PRINCIPAL DUTIES AND RESPONSIBILITIES
* Manage the operational team to ensure we are meeting contract requirements and achieving the required results to improve outcomes for children, families and adults
* Manage operational compliance in relation to all relevant legislation, quality standards and best practice to safeguard the service
* Manage the operational team in safeguarding children and adults to ensure community and organisational safety
* Manage relationships across relevant operational partnerships to improve and enhance the offer and outcomes for children, adults and communities
* Manage the appropriate deployment of human and physical resources within the operational team to ensure effective delivery
* Manage the consistent application of all relevant policies and procedures including safeguarding, health & safety and equality & diversity to ensure a compliant service
* Assist in the completion of bids for funding to achieve sustainable growth
* Monitor specific project budgets to support the services’ financial sustainability
* Deputise for the Director of Family and Community services where relevant to Early Intervention and Prevention and related services
* Manage qualitative and quantitative data to provide evidence to inform service delivery and ongoing improvement
* Collaborate to promote the overarching integrated service offer within Positive Steps, to grow the organisation
* Apply co production principles to ensure that the user’s voice is represented in service delivery
* Undertake any other duties to meet service and organisational objectives following consultation with your manager
Qualifications and specific training
* Educated to degree level in a relevant subject area
Experience
* Demonstrable experience of working at a supervisory or management level in the field of early help, family work or a related prevention service
* Demonstrable experience of supervising or managing teams and individuals in line with HR policies and procedures
* Significant experience of planning, monitoring and evaluating your own work
* Demonstrable experience of managing performance and quality management
* Significant experience of partnership working at operational levels
* Significant experience of communicating at an operational level through verbal and written reports and presentations
* Demonstrable experience of budget and financial management
* Demonstrable experience of maintaining service level agreements, partnership agreements and/or contracts for delivery of provision
* Significant experience in promoting diversity
* Demonstrable experience of supporting bid writing and attracting funding to help grow the organisation
Knowledge
* Awareness of project management principles
* Awareness of political, economic and social landscape at local, regional and national level in relation to early intervention and prevention services
* Understanding of strength-based and trauma-informed approaches
* Awareness of commissioning arrangements, including Service Level Agreements and bid writing
* Understanding of safeguarding legislation and guidance relating to Vulnerable Adults and Children and the boundaries of professional relationships.
* Understanding of Health & Safety legal requirements and best practice
Skills
* Developed communication, report writing and presentational skills, with the ability to communicate ideas, issues, systems and procedures successfully at all levels to a variety of audiences
* Developed ability to share information accurately and concisely
* Developed ability to record information with a high degree of accuracy
* Developed negotiation and influencing skills
* Developed skills in creativity and original thinking with the ability to develop practical solutions to problems
* Developed inter-personal and team working skills, and a proven ability to form partnerships, and motivate and inspire individuals.
* Primary contract management skills
* Developed skills in Microsoft Office and database systems
* Developed ability to engage individuals, organisations and partnerships
Personal attributes
* Sound judgement and awareness of organisational and political sensitivities.
* Ability to manage the team through the phases/challenges of its development.
* Resilient and able to work independently as required
* Sound professional and tactical judgement and the ability to establish priorities and principles
* Commitment to Positive Steps vision and values
Additional requirements
* Prepared to work flexibly to meet the needs of customers and the organisation
* Ability to travel throughout the region and at times the country.
* Occasional evening and weekend working required
* Enhanced DBS required
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