RAC has an exciting opportunity for a Part-Time Incident Advisor to join our DAFaid Control Centre on a Permanent basis, based at our iconic Bescot office in Walsall.
As an Incident Advisor, you will play a key role in the efficient day-to-day operations of the DAFaid Contact Centre by delivering excellent customer service. You will aim to provide inspiring service while meeting customer demands, ensuring a responsive, consistent, and high-quality telephone service that delights customers. You will also work continually to improve the quality of service delivered.
Salary: £15,873.00 per year
Shift: 3pm-8pm, totaling 25 hours per week
Key Responsibilities
* Contribute to the efficient daily operation of the DAFaid Contact Centre by delivering excellent customer service and inspiring service to meet customer demands.
* Demonstrate excellent customer service skills, providing inspiring service to meet customer demands.
* Manage workload effectively and in a timely manner, demonstrating initiative.
* Work independently and as part of a team to deliver exceptional service.
We seek a reliable candidate capable of completing work accurately and within deadlines. You should have excellent keyboard skills and experience with Word, Excel, and PowerPoint. A confident telephone manner and strong interpersonal skills are essential. To succeed, you must be assertive and capable of handling contacts at all levels within and outside the organization.
What We Offer
At RAC, our colleagues go above and beyond to help our customers, and we believe in rewarding you in return. Along with a competitive salary, benefits include:
* Eligibility for our bonus scheme
* 23 days annual leave (pro-rata)
* Option to join RAC’s Group Personal Pension scheme, with company contributions up to 6.5%
* Family leave support including paid time off and flexibility
* Confidential 24/7 personal support service for you and household family members aged 16+
* Car salary sacrifice scheme after 12 months, with tax savings and electric vehicle options
* FREE RAC Ultimate Complete Breakdown Service from Day One
* Access to Orange Savings discounts portal
* FREE onsite parking
All new colleagues are automatically enrolled in our ‘Owning it together’ Share Scheme, rewarding your contribution and sharing in RAC’s success.
Why wait? Join us and become part of our journey! Together, we are all #OrangeHeroes.
We are committed to fostering a diverse, inclusive, and accessible culture that reflects the communities we serve. We welcome applicants of all backgrounds and experiences.
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