Job Title: Complaints Handler Location: Merseyside Salary: £20.00 - £23.00 per hour (via umbrella) Free parking is available when you attend the office, and you'll benefit from agile working with the majority of the role being work from home. You'll have the security of a steady contract running until the end of September, with weekly pay at a competitive hourly rate. If you're looking for a Complaints Handler position that offers flexibility and an immediate start, this could be ideal. We are very keen to speak to anyone who has worked as a Complaints Handler in a Social Housing setting. The Complaints Handler will cover core working hours of 9am - 5pm, working mainly from home but occasionally required to attend meetings at the local office in the Merseyside area. Responsibilities include: Acting as the first point of contact for customer complaints Investigating and resolving cases in line with Housing Ombudsman guidelines Ensuring accurate records and updates on internal systems Managing a busy caseload and meeting service deadlines What we're looking for: Previous experience as a Complaints Handler in housing, local authority, or customer service Excellent written and verbal communication skills Strong organisational skills and ability to handle sensitive situations We are very keen to speak to anyone with qualifications in housing, customer service, or complaints management (not essential) If this role is of interest apply or if you would like to know more about the role call Tiyana on (phone number removed) or email (url removed)