Overview
Outbound Sales Customer Services Executive - Haydock - Monday to Friday - 08:00 - 17:00 - 37.5 hours per week. Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
We are looking for a skilled Outbound Sales Customer Service Executive to work as part of our Training Department to promote both products and services. We are looking for someone who is outgoing and with a real drive to make revenue.
Responsibilities
* Make outbound calls to prospective and existing customers to promote products or services.
* Understand customer needs and recommend appropriate solutions.
* Achieve or exceed sales targets, quotas, and KPIs (calls, conversions, revenue).
* Follow up on leads and maintain engagement throughout the sales cycle, including upselling or cross-selling additional services based on customer profiles, while maintaining relationships with clients to encourage repeat business.
* Address customer concerns or hesitations effectively to close deals.
* Proactively reach out to potential and existing customers to promote products/services, handling inquiries, resolving issues, and ensuring a high level of customer satisfaction.
* Answer customer inquiries in a friendly and professional manner.
* Maintain up-to-date knowledge of products, services, promotions, and policies.
* Alerting the sales team to opportunities for further sales within key clients.
* Letting customers know about other products the company offers.
* Achieve client relationship targets and KPIs as set by the business.
* Work closely with Account Managers and Sales Managers.
* Escalate areas of concern as raised by clients.
* Passing leads to the sales team and following up on progress.
Requirements
* Outgoing and with a real drive to generate revenue.
* Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.
* Maintain up-to-date knowledge of products, services, promotions, and policies.
What We Offer
* 26 days holiday (plus bank holidays)
* Life assurance
* Pension Scheme
* Canteen facilities
* 95% discount across the Speedy brand
* Opportunities for training, development and career progression
* Voluntary Health Cash Plan
* My Staff Shop: discounts and offers for shopping across many suppliers
* Green Commute Initiative: Work scheme for cycling
* PAM – Employee Assistance Program (EAP): Free and confidential support and counselling
Additional Information
Speedy operates an industry leading Work Life Balance initiative and offers a range of hybrid and flexible working arrangements. Speedy reserves the right to close vacancies earlier than the listed date if a high volume of applications is received. Some roles may require DBS, Credit or Security Clearance Check. All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability status. All roles require proof of right to work in the UK by the start of employment. This description does not constitute a contractual offer of employment.
Equal Opportunity
The Speedy Group is an equal opportunity employer and embraces diversity in all its forms, fostering an inclusive environment for all people to do the best work of their lives.
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