Job Description
We’re looking for a Learning Solutions Manager to design and deliver impactful learning experiences that build capability across PPHE Hotel Group. In this role, you’ll shape development solutions that elevate performance, support career growth, and contribute to exceptional guest experiences.
What you’ll do:
* Design engaging digital and face‑to‑face learning with subject matter experts.
* Develop bespoke programmes and partner with external providers when needed.
* Manage and improve learning platforms, including the LMS, and support colleagues in using them.
* Develop AI generated learning and content creation.
* Source and manage suppliers for off‑the‑shelf content, assessments and tools.
* Evaluate programme effectiveness and continuously improve the learner experience.
* Embed brand and service standards into all learning solutions.
* Gather feedback and identify improvements to service delivery and engagement.
* Role model PPHE values and positive leadership behaviours.
* Partner closely with HR, Guest Experience, Finance, Commercial and other key teams.
What we’d like to see from you:
* Experience designing blended learning solutions.
* Experience with AI generated learning or psychometrics
* Ability to ensure learning translates into measurable impact on skills, performance and key KPIs.
* Hospitality, Retail or similar industry background, understanding how to tailor learning principles to deskless workers.
* Strong collaboration and stakeholder management skills.
* A proactive, solutions‑focused approach.
Benefits you’ll receive as Learning Solutions Manager:
* 30 days of holiday per year - including bank holidays, increasing with years of service
* Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
* F&B discounts at our restaurants and bars (for your whole party)
* Benefit Hub – Discounts in many supermarkets, major retailers, attractions, restaurants and cinemas.
* Two free meals per day
* Free financial & mortgage advice
* 24/7 employee assistance programme
* Access to 40% of your pay before payday through Wagestream
* Vitality at work scheme, with great gym discounts and more
* Free dry cleaning for work uniform
* Travel season ticket loan, Ride to Work Scheme
* Annual Staff parties and events
* Company pension plan
Join us in shaping exceptional learning experiences that empower our people to deliver outstanding guest service.