Dealer Services Administrator
Milton Keynes
Founded over a century ago, our client is a global automotive brand with production facilities in over 20 countries, employing tens of thousands of talented individuals worldwide.
As Dealer Services Administrator you will provide first-class support to a network of dealers throughout the UK and Ireland.
Key Responsibilities:
Supporting the dealers for all products in the network (via phone, email and the helpdesk ticketing system) with technical parts interpretation, product specification, stock availability, delivery and general enquiries
Processing orders / returns of parts and accessories, working closely with the UK Warehouse team and European warehouse colleagues regarding stock availability
Processing return credits and invoices
Liaising with courier partners regarding the delivery of parts and accessories
Supporting the Dealer Services Manager with the onboarding of new dealers
Investigate and resolve claims and queries
Maintaining up-to-date product and parts knowledge (current and legacy) across all divisions, market conditions and issues faced by the Dealer Network
What skills and experience are we looking for?
Automotive industry experience with vehicle parts and accessories
High level of attention to detail
Problem solving skills
Good numerical and literacy skills
Proficient in Microsoft Office packages, including Excel
Excellent verbal and written communication skills
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application