A Platinum Investors in People employer and an award‑winning UK bank, focused on growth, we help customers across the UK achieve their ambitions and build a sustainable future. If you’re an experienced Lease Administrator looking for an opportunity to grow in a friendly environment, this role may be for you.
About the Role
Fixed‑term role until 31 December 2026.
Brief Description
We’re looking for a Lease Administrator to join our dynamic Customer Services team. The ideal candidate will be a strong team player with flexibility to adapt to changing priorities. Our team is responsible for loading finance agreements onto the internal system and managing the full lifecycle of each contract through to end‑of‑lease activities. Experience in the Asset Finance industry is desirable.
Purpose of the Role
To work collaboratively and flexibly within the team to deliver high‑quality customer service and administrative support across the lifecycle of a finance agreement, with responsibility for completing all tasks accurately, efficiently, and in line with company policies and SLAs.
Key Responsibilities
* Enter all new contractual information, provided by our external clients or our internal businesses, onto the internal lease administration system within agreed SLAs
* Accurately set up direct debits upon contract activation
* Produce and distribute the monthly rental invoices and annual VAT statements
* Manage customer queries from initial enquiry through to resolution, following departmental procedures
* Manage customer complaints for SME Lending in accordance with company policy
* Generate accurate settlement figures in line with company policies and procedures
* Administer contract lifecycle events including novations, reschedules, and extensions
* Ensure a customer‑first approach is consistently delivered across all interactions
* Meet or exceed individual and team objectives and KPIs, maintaining high standards of quality and compliance
* Act as a positive influence within the team, upholding professional behaviour and aligning with the Group’s values and Code of Conduct
About You
We look for candidates who are collaborative, communicative, and detail‑oriented.
Skills
* Strong administrative and organisational skills
* A good working knowledge of Word, Excel, Outlook and database software
* Excellent attention to detail and accuracy
* Effective communicator with strong problem‑solving and interpersonal skills
Working hours
Monday to Friday, 37.5 hours per week, hybrid role.
Inclusion
As a Disability Confident Employer, we aim to make our vacancies accessible for everyone. If you have a disability, long‑term health condition or are neurodiverse and need adjustments to the recruitment process, please let us know.
Benefits
* Generous holiday allowance: starting from 25 days and increasing to 30, plus a day off for birthday, Christmas Eve and New Year’s Eve, with the option to buy or sell up to a week’s leave
* Share Save Scheme: opportunity to purchase shares in Paragon at a discounted rate
* Profit‑related pay: share of annual profit with eligible employees
* Pension plan: contribution up to 10% of your annual salary
* Family‑friendly policies: enhanced parental pay and paid time off for fertility treatment
* Employee discounts: discounts on entertainment, travel, shopping, motoring and more
* Volunteering day: one volunteering day per year
* Life assurance and personal accident cover
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