Overview
Role Title: Senior Service Charge Officer
Employer: Moat Homes
Hours: 35 hours per week, Monday–Friday
Salary: £34,301 – £42,876 per annum (salary offered dependent on experience)
Contract: Fixed term for 6 months
Responsibilities
* You will be providing excellent customer service to our customers by ensuring service charges are budgeted and charged fairly in accordance with legislation and agreements. An operational understanding of the application of service charges in the social housing sector is essential to the role.
* We support agile working, so you’ll be provided all IT equipment to work flexibly between your home and our Dartford office.
What you’ll have
* An understanding of Landlord and Tenant legislation and best practice, with more detailed knowledge of aspects that relate to service charges.
* An understanding of the application of service charges in the social housing under lease arrangements.
* Flexible approach to working hours to respond to times of peak demand (year end etc.).
* Experience in use of spreadsheets to collate and manipulate data.
About Moat Homes
We’re a housing association in England, with homes across London, Kent, Essex and Sussex. Our purpose is to “open doors to better lives for our customers”. We strive to be customer pioneers, providing a great customer experience. We have been awarded an accreditation for ‘The Sunday Times Best Places to Work’ 2025 based on employee feedback.
In return, you’ll receive
Excellent benefits. For more info, check out our employee benefits video.
How to apply
Complete our application form via our careers website. We use anonymous recruitment and do not accept CVs, so provide as much detail as possible about your experience, skills, and fit for the role.
Application deadline: by 11pm on Sunday 2 November 2025
Equal Opportunities
We’re an equal opportunities employer. If you require any adjustments to the recruitment process, please email peopleservices@moat.co.uk.
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