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Funeral Service Consultant - Darlington and Teeside (Hiring Immediately), Darlington
Client:
Co-op
Location:
Darlington, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
21.05.2025
Expiry Date:
05.07.2025
Job Description:
Funeral Plan Arranger
£24,609 per annum plus benefits
Full-time, 37.5 hours per week
Covering Darlington, Middlesbrough, and the surrounding Teeside region
You’ll need a full UK driver’s licence and access to a vehicle for this job.
At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.
As a Funeral Plan Arranger, you’ll be the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales. In this role, no two days will look the same: you’ll manage your own calendar to meet clients across your region, follow up on enquiries, and build relationships in your local community.
What you’ll do
1. Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations.
2. Manage your own diary, making and receiving calls with clients or arranging face-to-face visits, as well as follow up on any enquiries you’ve received.
3. Keep accurate records in line with policies and regulations, ensuring all client documentation is managed safely, discreetly, and promptly.
4. Work closely with the branch teams, providing guidance and support on funeral plans enquiries, as well as support with any admin work when required.
This role would suit people who have:
* A full UK driving licence and access to a vehicle.
* Ideally worked in sales, customer service, financial services, or other client-facing roles supporting clients in purchasing the correct product. Experience is advantageous but not required.
* Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues, and the local community.
* A keen eye for detail and accuracy to ensure regulatory policies and processes are always followed.
* Excellent admin and organisational skills, with the ability to work independently, manage your diary, and travel to client meetings.
* High levels of empathy, discretion, and care; strong listening skills to understand client needs during vulnerable times.
* A passion for delivering great service and achieving positive outcomes for clients.
Why Co-op?
You’ll receive a fantastic benefits package including:
* 30% off Co-op branded products and 10% off other brands in our food stores year-round, plus discounts on other Co-op products and services.
* 23 days holidays (pro-rata, increasing with service).
* A pension with up to 10% employer contributions.
* Access to our Employee Assistance Programme offering confidential support 24/7.
* Access to virtual GP and free eye tests.
* Endless career development opportunities including apprenticeships.
* A friendly, supportive team and the satisfaction of making a difference in your community.
* Access to Wagestream, a money management app providing early access to a portion of your earnings.
Building an inclusive work environment
We’re actively building diverse teams and welcome applications from everyone. We can make reasonable adjustments for applicants with disabilities during our recruitment process. We’re part of the Disability Confident scheme and will offer interviews to eligible disabled candidates.
When applying, you’ll be asked if you'd like to be considered under this scheme. We’ll also ask about any reasonable adjustments needed for the recruitment process.
More information about our recruitment process is available at jobs.coop.co.uk/apply-process.
We perform background checks including DBS, adverse media, and occupational health. We will also review your social media activity. In this role, you’ll work under FCA regulation and will receive training to become a ‘certified colleague’. FCA and financial integrity checks will be performed to confirm your eligibility to advise on ‘pre-need’ funeral plans. Your offer of employment will be conditional upon passing these checks.
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