Medical Information Customer Experience Specialist (English & German Speaking)
Location: Walton Oaks, Tadworth, Surrey
Duration: 12 months (with potential extension)
Are you fluent in both English and German and passionate about delivering high-quality medical information and customer support? Our client are seeking a Medical Information Customer Experience Specialist (MICES) to join their dynamic team.
In this role, you will:
* Provide accurate medical and technical information to healthcare professionals, patients, and caregivers via phone, email, web, and live chat.
* Ensure inquiries are documented and addressed in line with regulatory standards and company procedures.
* Identify and report adverse events and product quality issues promptly.
* Support content management and second-line activities within therapeutic area teams.
* Actively contribute to process improvements and represent medical information functions in meetings and training sessions.
What we’re looking for:
* Degree in Life Sciences or a healthcare-related field
* Fluency in English (C1) and German (C2/native)
* Strong written and verbal communication skills
* 1-2 years' experience in medical information, customer service, or a related role
* Pharmacy degree and knowledge of medical regulations are a plus
You’ll be part of an innovative team where your expertise supports healthcare professionals and patients across multiple markets. Gain exposure to global medical information operations while making a real impact.
Note: Flexibility to work national holidays, occasional evenings, and limited travel may be required.
If you're interested we’d love to connect, please feel free to send your most recent CV to my email at KumaranM@empresaria.com.