3rd Line Windows Engineer
Location: Basingstoke (Travel to customer sites required)
Working Model: Office-based due to support requirements
Security Clearance: DV Eligible
Overview
We are seeking an experienced 3rd Line Windows Engineer to join our established team of 2nd and 3rd Line support specialists. In this role, you will deliver advanced technical support across Windows-based infrastructure, providing expertise to a high-profile user community. You will work closely with customers and stakeholders through our IT Service Management (ITSM) toolset while taking ownership of incident triage, event monitoring, and escalations.
You will be part of a team that values innovation, knowledge sharing, and continuous improvement-contributing to the delivery of secure, stable, and sustainable IT services.
Key Responsibilities
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Provide 3rd Line support across Windows Server and Windows-based services
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Oversee event monitoring, triage, and escalation using industry-leading tooling
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Troubleshoot and resolve complex Windows infrastructure issues
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Work closely with 2nd Line teams to provide guidance, support, and escalations
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Manage and maintain Active Directory, Group Policy, and related services
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Support and optimise MECM/SCCM deployments and patching processes
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Administer virtualised environments through vCentre/VMware
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Deliver customer-focused support through ITSM tooling and processes
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Participate in on-site support activities as required
Essential Experience & Skills
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Windows Server administration (all recent versions)
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Active Directory (users, groups, policies, DNS, DHCP)
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vCentre / VMware virtualisation technologies
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Event Management Tooling (SolarWinds, SCOM)
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Trellix (McAfee) or similar endpoint security platforms
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MECM / SCCM (deployment, patching, compliance)
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ITSM Tooling (ServiceNow, Remedy, or equivalent)
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SQL (basic administration or scripting)
What We're Looking For
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Strong diagnostic and problem-solving skills within a Windows infrastructure environment
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Excellent communication and stakeholder engagement abilities
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A proactive, methodical approach to service improvement and issue resolution
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Ability to work both independently and collaboratively within a busy support team