The Role
You will be responsible for the day-to-day co-ordination and processing of contracts from the field sales team and to ensure excellent levels of customer service, accuracy of data on the company computer systems and achieving department KPIs. You will also support the field sales team as the office-based admin support.
Key Responsibilities and Accountabilities
To manage and administer the entering of new sales onto AMCS and gains
To manage and administer the entering of new sales leads into CRM
Assist the customer services team in processing retention contracts via the CRM System liaising with the service teams or suppliers when necessary
To be in daily Communication with the sales team to ensure timely updates and progress
Distribute inbound Web / Phone leads to sales and other teams, ensuing they are logged on CRM
Liaise with the service teams regarding future deliveries each month
Assist with pending contracts, helping the sales team to provide notice to existing suppliers for their customers
To undertake credit checks and ensure integrity of information provided
You will ensure all department procedures are followed and data accurately and promptly recorded on the systems within the company’s Slauson manage and file all contracts in electronic form
Ensuring the roll-out/cancellation processes are 100% accurate
AD-HOC Tasks given by line Manager (Pre Invoice Checks, Credit Note Process)General Responsibilities and Activities
To enter customer details into CRM
To assist Sales team when quoting for work
To assist in completing all sales related documentation by liaising with the sales repsThe Ideal Candidate
You are tenacious, passionate and positive
You enjoy working as part of a team and work on own initiative
You are willing to work hard and prove yourselfSkills and Experience
Excellent organisation and time management skills
Good administration skills
Advanced knowledge in the use of Microsoft Office applications
A good knowledge of working with customers over the phone
Sales support and customer service
Good level of written and oral communication
Knowledge of the waste industry / hazardous waste would be an advantageCompany Info
The Health, Safety and Wellbeing of our employees is very important to us.
It is your responsibility to take reasonable care of your own and other people’s Health and Safety and must cooperate with us on Health and Safety matters.
You will represent the company in a professional capacity at all times