Our client is currently looking to recruit a Complaints Officer on an initial 6 month contract. Complaints Officer Bristol - Hybrid £18 - £21 per hour We are seeking a proactive and detail-focused Complaints Officer to lead on preparing high-quality responses at Stage 1 of the Internal Complaints Procedure. This role is central to ensuring complaints are investigated thoroughly and responded to clearly, fairly, and in line with internal standards. The successful candidate will investigate repair histories, communication records, and service interactions to produce clear, evidence-based responses to allegations raised within Letters of Claim. Key Responsibilities Review and analyse repair logs, contractor notes, and customer contact records. Gather evidence and coordinate information from internal teams to support a robust Stage 1 complaint response. Draft clear, accurate, and well-structured written responses addressing all allegations raised. Identify service failures, risks, or emerging trends and escalate where appropriate. Work collaboratively across Housing, Repairs, Legal, and Customer Services teams. About You Strong investigation and analytical skills. Excellent written communication skills with a high level of attention to detail. Experience in housing, repairs, complaints handling, or casework is desirable. Ability to work independently, prioritise workload, and manage caseloads to deadlines. What We’re Looking For The ideal candidate will be organised, inquisitive, and solution-focused, with a strong commitment to fair, transparent, and evidence-based complaint resolution. You will be confident reviewing complex information, asking the right questions, and presenting findings clearly and professionally in writing. This role would suit someone who enjoys investigating complex issues, working collaboratively across teams, and contributing to service improvement through effective complaint handling.