Clerical Officer - Emergency Department
Closing date: 04 May 2026
Contract and working pattern: Permanent | Full‑time (37.5 hours) & part‑time (22.5 hours) | 24‑hour service – includes days, nights and bank holidays
Interview date: Wednesday 13th and Thursday 14th May 2026
We're looking for someone to join our reception and clerical team, where you'll help ensure the smooth running of our busy Emergency Department. You'll provide a professional and compassionate service, supporting patients, families and medical staff in critical moments. We’re looking for someone with a caring attitude, quick thinking and a desire to help.
About You
* Educated to GCSE level or have equivalent experience.
* Previous experience in a public‑facing role with general office responsibilities.
* Enthusiastic and compassionate with the ability to stay calm and professional in challenging situations.
* A team player with a desire to contribute to the care and support of others.
Main duties of the job
Reporting to the Deputy Divisional Manager, your responsibilities will include:
* Provide a welcoming reception service for patients, ambulance staff and visitors.
* Support "resus" situations by taking essential patient details.
* Register patients and ensure accurate data entry in the Careflow PAS system.
* Direct patients to appropriate areas and answer questions with excellent customer service.
* Maintain strict confidentiality and uphold professionalism in challenging situations.
* Schedule follow‑up appointments.
Person Specification
Qualifications and Training
* GCSE Maths and English
* ECDL
Experience
* Experience of general office duties.
* Previous experience of dealing with the general public in a workplace setting.
* Previous experience of clerical work in an Emergency Department or a healthcare environment.
Knowledge and Skills
* Previous experience of using a computerised client database.
* Excellent keyboard skills.
* Use of Careflow PAS.
Personal Attributes
* Excellent interpersonal skills.
* Ability to cope with conflicting demands and time pressures.
* Persuasive and influencing skills.
* Ability to use own initiative.
* Ability to remain calm and professional.
* Team worker.
* Flexible and adaptable.
* Self‑motivated.
* Good levels of accuracy and attention to detail.
Demonstrates Trust Values
* Excellence, Accountability, Compassion, Teamwork and Integrity – Together we Care.
Benefits
We also offer generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts – helping you thrive at work and beyond.
Pay
£25,760 to £27,476 per annum pro rata.
EEO / Diversity Statement
We are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise equality, diversity and inclusion in our recruitment and welcome feedback to enhance our practices.
We do not offer visa sponsorship for part‑time roles.
This role has been assigned the occupation code 4131. For sponsorship eligibility information, please visit https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
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