This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Boutique ManagerApplication Deadline: 30 June 2025Department: BoutiqueEmployment Type: Permanent - Full TimeLocation: Regent Street, LondonReporting To: Head of RegionCompensation: GBP 39 - GBP 42 / yearDescriptionWe have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.As an ambassador for L'Occitane, the main responsibilities of this role are to effectively manage the store and to consistently achieve the store objectives and business goals.Contract Type: PermanentWeekly Hours: 37.5What Will You Do?Day to DayTo oversee and be responsible for the day to day operation of the Boutique.To ensure the highest level of customer service is given through L'Occi way (our customer experience model), and measured against store objectives.To effectively delegate, prioritize, direct and supervise all boutique employees.Uphold the L'Occitane values ensuring PROSPERITY is at the core of everything we doCommercial FlairTo drive KPI'S and drive results in order to reach and exceed targets.Have a strong understanding of different market types and customersTo demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales.Full accountability on all aspects of stock management ensuring that all stock is processed in the correct wayTo have the confidence and ambition to identify new and innovative ways to drive incremental salesTo embrace virtual social selling & looking for opportunity to drive the business forward digitallyPeopleTo lead by example and take overall responsibility for coaching and mentoring the teamTo maintain staff turnover by recruiting the right people and to deliver on all required training in line with company guidelinesTo demonstrate and coach customer service skills through L'Occi way & MTS (online learning platform) personally and with the teamTo effectively demonstrate people management, to coach & develop all team members to maximize their own potential.Uphold the L'Occitane values ensuring PROSPERITY is at the core of everything we doReportingUse our commercial reporting system (Tableau) to review performance to make commercial decisions to drive sales/ KPI's.Coordination of the store schedule and management of team time keeping, absence reporting and payroll.Future FocusMaintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offersSeek opportunities to support Brand through project workUphold the L'Occitane values ensuring PROSPERITY is at the core of everything we doTo maintain good working relationships with Centre management/ BID teams.Ensure all online training is completed to ensure your development is a priority whilst with L'OccitaneDriving ResultsAlways provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L'Occi way.Support in-Boutique and external customer eventsAdhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.The Perfect Candidate:A love of retail, demonstrated by 3 year's plus of retail management experienceProven commercial acumenClear communication skills - Communicates confidently and effectively in group situationsAchieving Results - Drives financial objectives personally & within the teamBusiness and Competitor AwarenessSelf-Motivation - Proactively seeks ways to enhance own performanceCustomer Focus - Develops team to exceed customer expectationsPlanning & Prioritising - Is able to prioritise tasks to achieve objectivesProblem Solving & Decision Making - Confident in making decisions without input from Senior ManagementWhat We Offer You!*Discretionary Company Bonus schemeContribution Pension SchemeHoliday Allowance - above statutoryFlexible Bank HolidaysEnhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 yearHybrid working for Office based staff- 3 days in the officeWork from Anywhere Policy - up to 4 weeks a yearVolunteering 1 DayHalf day leave for BirthdayOne day's holiday for NewlyWedsDiscount SchemeProduct allocationCompany benefits platformCycle to work scheme through Reward GatewayTravel Loan through Reward GatewaySubsidised health & wellbeing planLong service awards*some eligibility criteria may apply
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