About the Offer
Personal benefits: Attractive remuneration, generous travel benefits, extensive health & well-being support, and more.
Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work‑life balance with a dynamic working environment.
A career to shape: Access the TUI Learning Hub to level‑up and reach your ambitions.
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
About the Job
* Hybrid working model basis with a minimum of two days per week in the office required and/or in line with local office attendance requirements, whichever is higher. Some international travel may be required.
* In collaboration with the Operations Committee / Operations Senior Leadership Team (SLT), you will develop, define, implement and regularly review meaningful and competitive operational objectives, establishing measurable key results in line with strategic business goals.
* Working with Data Analytics and IT functions you'll develop and publish a comprehensive TUI Airline Operations reporting suite, designing dashboards and metrics to drive Objectives and Key Results (OKRs) that enable accessibility for key stakeholders and ensure data integrity.
* In conjunction with leaders from across Operations you'll conduct thorough analysis of operational processes and outcomes, determining critical factors that influence operational excellence and developing insights that can inform strategic decision‑making.
* Define, resource and mobilise cross‑functional projects, developing a short/medium/long term prioritised plan for improvement opportunities that will enhance OKR performance. Gain buy‑in and support from the Operations Committee / Operations SLT and mobilise expertise from across the Operations organisation to deliver against key projects.
* You'll establish an airline base–driven performance culture, enthusing and mobilising pilots, cabin crew, and engineers with the creation of Base‑level OKRs, driving community engagement, defining daily, weekly, and monthly performance targets and celebrating achievements and harnessing internal competitiveness to drive a market‑competitive mind‑set.
* In collaboration with the internal communication team, you'll develop communication and engagement strategies, creating initiatives to improve understanding of performance drivers in all areas of the Operations teams, building a deep commercial understanding across TUI Airline Operations back‑office teams, driving sharper decision‑making, engaging frontline teams and extending communication to key third‑party partners to enable a deep appreciation of the leisure airline market and their role in delivering competitive performance every day.
* Work with HR to develop Operational Excellence capabilities across TUI Airline Operations, identifying core capabilities and critical capability gaps, curating existing learning materials and developing new learning content to bridge critical capability gaps. Develop simple effective methods to promote, communicate and publish curated content to the widest networks, including suitable content for annual training at zero or low cost in line with Crew Training teams.
* Lead systematic external benchmarking ensuring TUI Airline's Operational Excellence ambitions remain aligned with industry best practice and emerging operational trends and using insights to balance internal priorities with external opportunities for improvement.
* Partner closely with Technology functions, to embed a data‑driven approach to operational improvement and consider and deliver opportunities for automation, advanced analytics, AI integration, and predictive capabilities to enhance operational efficiency, resilience, and decision‑making.
About You
* Accountability for operational excellence across a complex airline operation – 140+ aircraft, five AOCs, c.30 home bases and 180 destinations, and all aspects of Airline Operations.
* Identifying, shaping and driving improvements to deliver EUR39m cost savings over 3 years, including:
* Accountability for delivering FDC savings EUR10m.
* Co‑accountability with Airline Ops Director for improving OTP by 7%.
* Co‑accountability with Airline Ops Director for improving turnaround time.
* Co‑accountability with Head of Customer for increased ancillary revenue by 25%.
* Set up of Lean tracker overseeing c.EUR150m of improvement ideas (cost and profit).
* Mobilising senior leaders, Directors and C‑suite (up to and including GEC‑level) to resource and deliver projects to achieve the above.
* Indirect management and coordination of activity of collaborative programme teams at senior management and Director level.
* Accountable to the Operations Committee and Airline Board.
Legal
Equal opportunities statement: TUI is an equal opportunity employer. We embrace diversity, equity, and inclusion, encouraging everyone to come as you are. We are committed to supporting candidates with disabilities and impairments, and we will provide support as requested.
#J-18808-Ljbffr