Overview
Liverpool, United Kingdom • Location: Liverpool ONE, Liverpool
Contract type: Permanent, Part Time 24h • Role: Beauty Advisor, Part Time 24h
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Responsibilities
* Customer Assistance: Engage with customers in a friendly and approachable manner, actively listening to their needs and preferences. Offer personalized product recommendations and advice, considering skin type, tone, needs, and desired look. Assist customers with product selection and provide detailed information on application techniques.
* Product Knowledge: Stay up-to-date with the latest beauty trends, techniques, and products available at Sephora. Have an in-depth understanding of makeup, skincare and fragrance brands, including Sephora’s private label offerings. Continuously expand knowledge of new beauty launches, ingredients, and industry innovations to provide accurate information to customers.
* Sales and Goals: Proactively engage customers to drive sales and meet store targets. Recommend additional products, upsell complementary items, and promote Sephora’s loyalty program. Participate in promotional activities and events to maximize sales opportunities.
* Visual Merchandising: Maintain an organized and visually appealing makeup, skincare and fragrance section. Ensure shelves are stocked, monitor product expiry dates, and participate in product displays and promotions.
* Brand Representation: Embody the Sephora brand values and maintain a professional appearance. Uphold store visual merchandising standards, cleanliness and organization of counters and displays. Act as a brand ambassador by promoting Sephora’s values and offerings.
* Team Collaboration: Collaborate with the store team and managers to create a positive and inclusive work environment. Share knowledge and best practices with colleagues; participate in team meetings, trainings, and workshops.
* Operations: Assist at the cash desk when asked, ensuring a positive customer experience. Support stockroom deliveries and replenishment processes. Help other beauty sections as needed.
Qualifications
* Proven experience as a beauty advisor, preferably in a retail/customer experience environment.
* Extensive knowledge of makeup, skincare and fragrance products, techniques, applications, and industry trends.
* Strong interpersonal and communication skills; ability to build rapport with customers.
* Demonstrated ability to provide exceptional customer service and personalize recommendations based on customer needs.
* Goal-oriented with a proven track record of meeting or exceeding sales targets.
* Professional appearance with a passion for the beauty industry.
* Ability to multitask, prioritize, and thrive in a fast-paced retail environment.
* Ability to work flexible hours, including evenings, weekends, and holidays.
Equal Opportunity
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
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