IT Support Engineer | Microsoft Gold Partner
Location: Farnborough area (Onsite with occasional hybrid working)
Salary: Up to £27,000, dependent on experience
Hours: 37.5 hours per week (8.00am-5.00pm, Monday to Friday)
About the Organisation:
An established, UK-wide group of technology and communications specialists is seeking an experienced IT Support Engineer to join their managed services team on a permanent basis. The group provides comprehensive IT Support, Cloud, Cyber Security, Professional Services, Communications and Infrastructure services to a diverse client base, with a growing presence in the education sector.
This particular role will be primarily based at an independent college in the Farnborough area, delivering first-class onsite IT support to staff and pupils, while collaborating closely with a wider education-focused IT services team.
About the Role:
This position is ideal for a customer-focused, technically capable engineer with experience working in a varied IT environment - preferably within education, though not essential.
You'll be responsible for supporting and maintaining the college's IT infrastructure, including servers, networks, cloud-based systems and end-user devices. Alongside reactive support duties, you'll be involved in system maintenance, project work, documentation, and assisting with IT asset management.
Key Responsibilities:
* Provide high-quality technical support, ensuring prompt resolution of helpdesk tickets and in-person issues.
* Maintain and troubleshoot the college's IT network infrastructure and cloud systems.
* Install, configure, and manage a range of devices including desktops, laptops, tablets, printers and interactive displays.
* Administer and support Microsoft services including Azure Active Directory, Office 365, and Exchange Online.
* Liaise with third-party suppliers and service providers when required.
* Support and maintain device management systems and classroom technology.
* Regularly monitor systems for errors, updates, and potential security threats, escalating issues as appropriate.
* Ensure systems remain safe and compliant with safeguarding requirements.
* Keep accurate and up-to-date documentation for IT assets and procedures.
* Collaborate with the wider IT services team to deliver continuous service improvements and contribute to project work.
Key Skills and Experience:
Essential:
* Minimum of 2 years' experience in IT support or infrastructure maintenance.
* Solid working knowledge of Microsoft operating systems and applications.
* Experience administering Microsoft 365, Azure and Windows Server environments.
* Strong troubleshooting skills and the ability to manage multiple issues simultaneously.
* Excellent communication and interpersonal skills.
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