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Location: UK – Peterborough 5 days onsite (Remote Support for EAME)
Contract Type: Agency / Temporary Inside IR35
Start Date: immediate
Join our clients European Network Team!
Our client, a global leader in manufacturing and technology, is seeking an experienced Network Analyst and Support Engineer to join our European Network Services Team on an agency basis.
This role is a fantastic opportunity to become part of a dynamic, collaborative, and globally distributed team. You'll play a vital role in maintaining and supporting network services across Europe, Africa, and the Middle East (EAME) — and beyond when required.
Key Responsibilities
1. Provide Level 2/3 remote network helpdesk support for our client's EAME-based facilities, including factories, offices, and warehouses.
2. Support LAN/WLAN/WAN infrastructure through incident resolution, change implementation, and request fulfilment.
3. Participate in small-scale LAN design projects and assist in delivering infrastructure upgrades and enhancements.
4. Collaborate with a global team to ensure network standards and policies are upheld across all locations.
5. Contribute to network documentation, design updates, and process improvements.
6. Join a rotating on-call support schedule (1 week every 2 months), including out-of-hours support as needed.
Skills & Experience
* Minimum 3 years' experience in network support and operations, ideally within a Cisco environment.
* Cisco IOS upgrades and configuration
* Cisco router/switch and WLC (Wireless LAN Controller) configuration
* Network troubleshooting and diagnostics
* Understanding of DNS, DHCP, and basic firewall principles
* Network documentation and change management
* Ticketing systems such as Remedy or Peregrine
* Microsoft Office Suite, Putty, and other standard networking tools
* Bachelor's degree in Computer Science or equivalent experience
* Cisco certifications above CCNA (e.g., CCNP)
* Exposure to project management methodologies
* Experience with global/regional project participation
* Knowledge of additional languages (English is required; a second language is a plus)
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