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Senior Customer Service Coordinator, south west london
Location: south west london, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
Main Function
To support the customer services department with key administrative duties, supervising and working alongside the customer service co-ordinator team.
Key Functional Areas
* Provide inspirational line management to a small team of customer Service Co-ordinators
* Provide daily support/guidance to Customer Service Co-ordinators
* Communicate effectively and professionally with customers to manage expectations
* Issue Miller documentation to assist homeowners in understanding their new home
* Handle all incoming communications promptly and record them accurately in the system
* Maintain professionalism, courtesy, and dignity in all interactions, upholding company values
Key Capabilities Required
Skills, Capabilities and Attributes
* Ability to lead and support the Customer Service Department
* Ability to prioritize administrative functions
* Supervise co-ordinator workload
* Work independently and as part of a team
* Empathize with customers without compromising company interests
* Provide concise, accurate reports
* Proficient with Excel, Word, and PowerPoint
* Build strong professional relationships
* Communicate effectively in writing and electronically
Behavioural Attributes
* Trustworthy, honest, and provide excellent feedback
* Sound commercial awareness
* Controlled and dignified demeanor
Knowledge, Experience and Qualifications
* Experience managing small customer-focused teams
* Experience handling client and company confidentiality
* Proficient in Word & Excel with strong administrative skills
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