Contract: 35 hours per week, 12 months fixed term contract
Salary: £29,802 to £34,654 + London Weighting Allowance (LWA) £3,954
Location: Victoria, London, SW1V 1QQ
Closing date: Wednesday 25th March 2026
Interview date: Tuesday 7th April 2026
Are you a proactive problem-solver who thrives in a fast-paced environment? We are recruiting for a Facilities Helpdesk Manager based in Victoria, London. This is a hybrid, fixed term role until March 2027.
More about the role
In this dynamic position, you will be the driving force behind our Estates and Facilities helpdesk. You'll coordinate both reactive works and planned preventative maintenance, ensuring requests are triaged effectively, urgent issues are resolved swiftly, and service disruptions are clearly communicated to all stakeholders.
Day-to-day, you will line-manage and empower a team of two Facilities Administrators, fostering a positive, inclusive, and values-led culture through coaching and training. You'll also act as the crucial bridge between our clinical, retail, and rehoming site teams and our external contractors. This means identifying the right technical experts for the job, deploying them effectively, and closely monitoring their performance against agreed service levels.
System management is a key component of this role. You will manage our CAFM system to log and track jobs, analyze data to identify recurring trends, and produce reports that drive better decision-making. Working closely with the Health & Safety team, your vigilance will ensure our spaces remain secure, compliant, and well-maintained while delivering excellent value for money. You will have a deep understanding of CAFM systems and how they can be used and further developed to offer a better service to our internal customers.
This is a fixed term role until March 2027. It is a hybrid role with two days a week based out of Victoria pet hospital. There will also be occasional travel to other sites.
About you:
You are a highly organized, service-oriented professional who stays calm and communicates clearly, even when juggling competing priorities or navigating urgent situations. Taking ownership of an issue and seeing it through to resolution is second nature to you. You will have a working knowledge of CAFM or similar service management systems, and know how to get the most out of them to improve our ways of working.
You are entirely comfortable diving into systems and data to spot trends, manage contractor performance, and drive continuous improvement. Building strong, professional relationships across a wide variety of teams comes easily to you, backed by a keen, proactive eye for health, safety, and compliance.
Essential Qualifications, Skills, and Experience
* Experience of managing or coordinating a facilities helpdesk or similar service function.
* Working knowledge of CAFM or comparable service management systems.
* Experience of managing external contractors and monitoring performance against SLAs.
* Understanding of health and safety requirements.
* Experience of using data and reporting to manage workload, performance, or budgets.
* Ability to consistently demonstrate Blue Cross values of compassion, courage and inclusivity.
* Experience of supporting facilities budgets or cost tracking.
* Knowledge of statutory compliance and planned preventative maintenance processes.
Desirable Qualifications, Skills, and Experience
* Experience working within a multi-site environment.
* Experience working within a charity, healthcare, veterinary or care related environment
How to apply
Click the apply button below and complete the online application process before the closing date on Wednesday 25th March 2026.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can.
With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll
thrive in a supportive and rewarding environment.
Our generous benefits package includes:
* 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.
* Pension scheme with enhanced employer contribution
* Life assurance
* Unlimited access to an employee assistance programme
* Programmes for physical and mental wellbeing support
* Free access to GP via MetLife
* Recognition scheme
* Annual volunteer days
* Claim for professional fees
* Charity worker discounts across a variety of retailers.
We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'Why Work for Us' page on our website.
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.