Temporary Customer Service Administrator
DE55 - Alfreton
£12.21 per hour
Full time – Monday to Friday
9am - 6pm
We are seeking a dedicated and enthusiastic Temporary Customer Service Administrator to join our clients team. The ideal candidate will possess excellent communication skills and a passion for providing outstanding service to their customers. This role involves engaging with customers via phone, assisting them with inquiries and ensuring a positive experience.
Key Responsibilities:
Respond to customer inquiries professionally, providing accurate information on deliveries.
Schedule deliveries, equipment and consumables to align with customer needs.
Work with nurses to coordinate deliveries when required.
Monitor and manage stock levels to prevent gaps.
Support the implementation of new services as needed.
Report service issues, complaints and adverse events in line with company policies.
Take ownership of customer concerns, ensuring timely resolution and effective communication.
Ensure patient data is handled securely and confidentially.
Liaise with internal teams.
Manage administrative tasks, including emails, post distribution and record-keeping.
Meet call response and wait time targets, contributing to overall service performance.
Participate in training and improvement initiatives.
Key Skills & Experience:
Customer service experience (contact centre experience preferred).
Background in healthcare or pharmacy is beneficial.
Strong communication and telephone skills.
Excellent attention to detail and organisational abilities.
Ability to handle high-pressure situations and adapt to change.
Proficient in computer systems with strong accuracy and speed.
If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.
EMA25