Head of Student Financial Services – Permanent (On-site)
Location: London, Greenford
Our Vision: Changing lives through education.
Responsibilities
* Leading the strategic development of tuition fee policies and payment plans
* Overseeing student billing, income collection, and debt recovery processes
* Ensuring compliance with UK regulations (CMA, SLC, OfS, etc.)
* Collaborating across departments to enhance the student journey
* Managing a high‑performing team with a focus on service excellence
* Providing insights and reports to senior leadership and governing bodies
Qualifications
* Proven experience in student finance within higher education or a similar environment
* Strong knowledge of UK tuition fee structures and funding models
* Excellent financial acumen and experience with financial systems and reporting tools; strong leadership and team management skills
* Exceptional communication skills and stakeholder engagement abilities
* Demonstrable ability to develop and implement fee policies and procedures aligned with strategic goals
* Experience in managing debt recovery processes and improving income collection efficiency
* Proficiency in data analysis and income forecasting to support financial planning
* Knowledge of compliance requirements related to CMA, SLC, OfS, and student finance; ability to work collaboratively across departments and influence senior stakeholders
Desirable
* Experience in private higher education
* Professional finance qualifications (e.g., ACCA, CIMA)
Impact
* Drive accurate income forecasting and reporting
* Improve billing efficiency and debt recovery outcomes
* Enhance student satisfaction through clear, responsive fee management
* Support institutional financial health and strategic planning
Benefits
* 25 days annual leave, plus 8 public holidays
* 1 day extra leave per year of service, up to a maximum of 5 days
* Workplace pension scheme
* Tuition reimbursement for career development courses
* Flexible benefits: Cycle to Work, Workplace Nursery, Techscheme and more
* Perks@Work discounts platform, wellbeing centre and more
* Reward and recognition programme
* £500 award employee referral scheme
* Discretionary annual performance bonus
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