Position Overview:
We are looking for a candidate who can deliver a strong and efficient arrears collection service that adheres to company guidelines while achieving business targets and goals set by your line manager. Key responsibilities will include resolving arrears through scheduled payments, identifying opportunities to reduce bad debt, and ensuring that debt levels stay within the expectations established by your manager.
Key Responsibilities:
* Managing Accounts in Arrears: Monitor and manage accounts that are overdue, ensuring timely collections and resolution.
* Contacting Customers: Communicate with customers via phone, email, SMS or mail to discuss outstanding payments and arrange for settlements or payment plans.
* Maintaining Accurate Records: Keep accurate and up-to-date records of communications, payment arrangements, and account status in the company's system.
* Tracking and Reporting: Monitor and report on collections progress, including identifying any potential risks of bad debt, and providing updates to management.
* Resolving Disputes: Handle any customer disputes or issues regarding outstanding payments, working to find a resolution that benefits both the customer and the company.
* Coordinating with Other Departments: Work with other internal teams, such as finance and legal, to manage complex accounts or escalate unresolved issues.
* Achieving Targets: Work toward achieving individual and team targets for collections, ensuring deadlines are met, and company goals are achieved
About You:
We are looking for someone who can effectively balance collections while maintaining positive customer relationships and achieving organizational objectives.
Skills and Experience:
* Meet monthly collections targets and reduce overall arrears and bad debt through efficient management of your portfolio.
* Consistently achieve monthly call QCC pass rates in line with compliance requirements.
* Follow up on all accounts within the appropriate time frame to maintain low bad debt levels.
* Effectively manage and organize your workflow to minimize bad debt and ensure timely resolution of outstanding accounts.
Job Types: Full-time, Permanent
Pay: £24,420.00-£27,000.00 per year
Benefits:
* Company pension
Work Location: In person