Annual salary: up to £26,280.00 Co-ordinator Caerphilly Full-Time, Permanent Role Salary up to £26,280 PA Are you a great multitasker who thrives in a fast paced environment? Are you a customer service champion? Do you want to be proud to work for a company that gives back as much as you? Operating from our offices in Caerphilly, we are looking to recruit a Co-ordinator to join the team. Once fully trained, hybrid working is an option. Celtic Horizons are passionate about providing exceptional services through our culture of delivering excellence in everything we do. The ideal candidate will have extensive experience in a customer focused environment and be passionate about customer service. About the Role We are looking to recruit a Co-ordinator to join us at our site in Caerphilly to provide exceptional delivery across our Region. This is a busy and fast paced department with 5 call handlers providing one to one call centre delivery solutions across a wide variety of customer repair issues. The position is for a dynamic and enthusiastic person with good geographical knowledge of United Welsh stock, who can plan and co-ordinate people and tasks with the ability to think on their feet. The role is to provide an efficient, cost effective and professional service to our customers by scheduling operatives on a day-to-day basis. Prioritising operative jobs according to emergency levels, location, and equipment and timing criteria. Role Criteria The successful candidate must be efficient, organised with the ability to prioritise own work load. We're looking for a great team player with an enthusiastic and proactive approach to meeting deadlines and budgets even when facing difficulties. Must be proficient with Office IT applications Have good organisational skills and the ability to multi task Excellent telephone manner with the ability to converse confidently with tenants, trades operatives, contractors and housing association employees. Answering calls from tenants raise and record repairs work orders Experience dealing with customer complaints Ensuring that all relevant data is up-dated on a timely basis on planned and responsive works All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Apply below or to discuss your application further; contact: Lauren Bellini (lauren.bellini@mearsgroup.co.uk) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply. We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK. Our Values - Customers / Innovation / Teamwork / Responsibility