Qualifications
* Minimum 3+ years of experience in service desk.
* Good knowledge on O365 products
* Monitor the Incident Management queue, Assigning / Reassigning and follow up of tickets as per standard procedure
* Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team
* Strong customer service and communication skills.
* Solid understanding of desktop operating systems and common enterprise applications.
* Ability to diagnose and resolve technical issues methodically.
* Strong organizational and multitasking abilities
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