Job description Job Title: Business Change Partner Band: 5 Salary: £59,877 - £66,869 Location: Liverpool/Birmingham/Newport Contract Type: Permanent Hours: Full Time Closing Date: 29/03/26 Interview Date(s): WC 20th April (subject to change) Crown Commercial Service (CCS) will become Government Commercial Agency (GCA) on 1 April 2026. Please visit our website for further details. Insight into CCS - Webinar Watch our Webinar on the above link and gain valuable insight into CCS and our recruitment processes. Call to action Are you passionate about guiding people through change? Do you excel at working with leaders and teams to turn change strategies into real outcomes? Join us as a Business Change Partner and drive impactful people focused change across CCS. Job Summary As Business Change Partner, you will lead and manage the people side of change on strategically significant initiatives. Working alongside senior leaders and project teams you will shape how change is delivered and experienced by our people. This includes designing interventions and building engagement approaches to ensure change is implemented in a way that our people understand, adopt and sustain. Your work will support our strategic priorities and help create an environment where people can navigate change with confidence. You will join a team of change professionals, working together with projects and leaders to implement strategic change. Our approach is practical and delivery-focused. We design and run change activity, develop tools and engagement approaches, and coach leaders to lead change confidently. The team works across a prioritised portfolio of initiatives, flexing between leading delivery on complex strategic change and advising senior leaders on high impact change in their directorates. Key Accountabilities: lead the delivery of change management activity on strategic priority initiatives partner with Senior Responsible Officers and Directors early to shape change, challenge assumptions and ensure delivery plans reflect how change will land with our people design and deliver change interventions including change strategies, engagement, training and communication plans to support successful implementation develop tools, materials and change products that help projects to implement change effectively; including facilitating workshops and engagement sessions work cohesively with projects to ensure effective stakeholder engagement at all levels identify people and adoption risks early and work collaboratively to address them monitor progress and adapt change approaches based on feedback an, risk and delivery pressures coach senior leaders and project teams to strengthen change leadership capability and understanding of best practice change management support a culture where teams feel confident navigating change and contribute to the ongoing development of the Business Change approach and tools Essential Criteria (to be assessed at application stage): demonstrated ability in leading complex change initiatives, developing and delivering change strategies, engagement plans and readiness interventions that enable change to land successfully strong ability to engage, influence and challenge stakeholders at all levels ability to work across multiple initiatives, using judgement to prioritise effectively Strong communication and facilitation skills, with the ability to engage diverse groups change management qualification(s), and/or significant equivalent experience Desirable Criteria: Implementing comprehensive change management in a public sector or government environment In the event of a high number of applications, the desirable criteria will be used as a second sift. Success Profiles (to be assessed at interview): Behaviours: Leadership Communicating & Influencing Changing and Improving Working Together Making Effective Decisions Technical (assessed via presentation): Application of change management methods and stakeholder engagement Experience (assessed via presentation) (A link to the Civil Service Success Profiles Framework is provided below) Success Profiles Framework Valuing our people: Competitive salary Generous pension scheme A discretionary non-contractual performance related bonus Working remotely in addition to working in advertised office location Flexi time scheme (available for B1-B6) Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays Explore fully how we will reward your work. Want to make a difference? Find out more about the rewarding work that we do in our candidate pack. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact recruitment@crowncommercial.gov.uk Working flexibly, delivering outcomes CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values. Artificial Intelligence Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Selection Process A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@crowncommercial.gov.uk. Please note that as part of this recruitment process, if you are unsuccessful at the interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family. CCS26 Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. Complaints Procedure Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles details of which can be found at https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/ If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance. If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk Internal candidates should apply using their Workday account. Please use the careers hub for your application.