Customer Service Representative
Location: Warwick
Hybrid Working Model
Permanent role
Up to £30,000 per annum + Benefits
Join a global automotive leader as a Customer Service Representative in Warwick. This permanent role offers a salary of up to £30,000 per annum, hybrid working, and the opportunity to act as a key point of contact for customer enquiries, supporting order-to-cash and reverse logistics processes.
You’ll be joining a well-established, premium solutions and components provider with over 100 years of industry expertise. The business supplies advanced fuel, electrical, and aftermarket systems, with a strong focus on innovation, sustainability, and reducing environmental impact.
About the Role:
As a Customer Service Representative, you will play a crucial role in ensuring smooth communication between customers and internal teams. You will manage customer inquiries related to the order-to-cash process and reverse logistics, ensuring accuracy and timely resolution. By collaborating closely with various departments, you will help streamline operations and provide proactive solutions, contributing directly to a seamless customer experience and maintaining high levels of satisfaction.
What’s On Offer
Competitive salary up to £30,000 per annum
Monday to Friday working hours
Discretionary annual bonus (up to 8%)
25 days holiday per year
Health benefits and cashback plan
Hybrid working model (minimum 3 days onsite in Warwick, subject to business needs)
Pension scheme with company contributions up to 9%
Key Responsibilities – Customer Service Representative
Order Processing & Compliance
Accurately process and load customer orders in line with legal and internal compliance requirements
Act as the primary contact for shipment, packing, and reverse logistics queries
Reverse Logistics Coordination
Manage returns, warranty claims, stock cleanses, and quality-related issues
Resolve customer complaints and discrepancies efficiently and professionally
Customer Reporting & Documentation
Produce customer reports using internal systems
Raise credit and debit notes in line with financial and legal guidelines
Customer Communication
Maintain clear, professional communication with customers and internal sales teams
Ensure all queries are resolved within agreed timelines and company policies
Who We’re Looking For
We are seeking a proactive, customer-focused professional who thrives in a fast-paced environment.
Proven experience in customer service or customer relationship management
Strong telephone and call-handling skills
Proficient in Microsoft Excel; SAP experience is highly desirable
Familiarity with Salesforce and Microsoft Teams
Excellent written and verbal communication skills
Strong attention to detail and ability to work collaboratively
How to Apply:
If this opportunity sounds like the perfect fit for you, we would love to hear from you. Apply for the Customer Service Representative role today with your CV, and if shortlisted, a member of our recruitment team will be in touch to discuss the role in more detail. All applications are handled with the utmost confidentiality