Customer Solutions Advisor Location: Slough Salary: £26k to £27k per annum Hours: 8am to 5pm Mon to Friday We are currently looking for a Customer Solutions Advisor to join our fast paced customer service team in Slough. Accountabilities/Responsibilities: First port of call for residents and the client to log repairs and aid in any queries/questions required ensuring customer satisfaction is met at all times. Pick-up all incoming calls within set timescales (20seconds) Regular watch of the wallboard to see calls is queue etc. Follow the greetings script for the call duration. Book-in all new jobs, add as many notes as required for future reference. Follow script and ensure all details are covered to maintain getting the job done right first time. Keep residents/clients informed and updated at all times ensuring the customer experience/service is met throughout the call and ensure job numbers are provided and summary of the job raised is provided at the end of the call. Assisting with the Planning Team as and when required, including scheduling in all jobs. Pass calls to relevant departments ensuring resident/client is updated before passing over. Always check the job history before logging new jobs to ensure no duplication. Raise jobs from the Repairs inbox (see daily targets pp per day set by Call Centre Manager) Raise any issues/concerns observed to the relevant party (...