Overview
We're looking for a proactive and skilled Infrastructure Engineer to help support and evolve our cloud platform that powers mission-critical services for some of the world's most important organisations. If you're passionate about infrastructure automation, continuous improvement, and working in a fast-paced environment, we'd love to hear from you.
Responsibilities
* Design and implement scalable, resilient infrastructure solutions with zero-downtime deployment practices
* Provide hands-on support for operational issues and contribute to platform reliability
* Automate workflows and processes to reduce manual intervention and enhance operational efficiency
* Contribute to infrastructure-as-code and DevOps pipelines
* Develop proactive monitoring strategies and contribute to security best practices
* Participate in incident response, threat simulation and operational runbooks
* Provide 3rd line support and collaborate with 1st and 2nd line teams to resolve technical issues
* Work cross-functionally with developers to support seamless deployments
* Design and implement systems with high availability and disaster recovery in mind
* Support a global, always-on environment with flexibility to respond to evolving business needs
Qualifications
* Minimum of 2 years' experience in a relevant infrastructure or DevOps role
* Bachelor's degree in Computer Science, a STEM field, or equivalent experience
* Familiarity with a range of operating systems, cloud technologies and hardware
* Strong scripting and automation skills (e.g. PowerShell, Python)
* Good understanding of containerisation and orchestration (e.g. Docker, Kubernetes)
* Excellent troubleshooting and problem-solving skills
* Strong written and verbal communication
* High attention to detail and ability to work under pressure
* Understanding of security principles and monitoring practices is desirable
About Content Guru
Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world's biggest organisations.
Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.
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