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We are recruiting for an Administrator to join a friendly, fast paced, and well-established company based on the outskirts of St Albans.
You will be responsible for the administration of all customer service responsibilities, building relationships with all key clients to ensure a continuation of great service, and keeping in touch with engineers for all scheduled works. You will be using Concept Evolution software so experience of this software is essential.
If you have experience of Concept Evolution software and you’re looking for a role in a busy and supportive environment, this is a great position for you to explore!
Due to the location, you need to be a driver
What’s in it for you:
Salary: up to £25k-30k
Hours: 8am–4:30pm or 8.30am-5pm
A close-knit and supportive team
20 days annual leave plus bank holidays
Free parking
Key responsibilities:
Answer phone calls and emails on the helpdesk and provide assistance to customers
Build a close working relationship with field colleagues and managers, keeping up to date with client knowledge and activities, and liaise regarding maintenance visits
Issue all required works for site engineers
Ensure engineers have logged works and chase for updates
Check and approve engineer timesheets each week
Organise specialist visits when required
Analyse and approve invoices from specialists and sub-contractors
Deal with any pricing or queries on invoices
Update all contract files and add buildings on the system
Ensure Contract Managers are advised of contract’s due to expire and source renewal costs from Specialists
Issue invoices to clients on monthly/quarterly basis
What the employer is looking for:
Concept Evolution software experience
Experience within a similar busy administration/customer service role
Organised and able to work to deadlines
Proactive and flexible approach to work
A-C grade GCSEs including English and Maths - preferred
Ability to take on extra work and responsibilities when covering staff absences/holiday cover
Due to the location, a driving license and own car is essential
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